Complaints & Concerns
AGSI Certification Programs
The American Grill Service Institute (AGSI) maintains an administrative process for receiving and reviewing complaints related to AGSI certification and credential use. This process supports the integrity of our certification programs and provides a clear pathway for raising concerns.
Note: AGSI’s complaint process is not a legal, regulatory, or safety adjudication process. It is limited to matters within AGSI’s certification authority.
When to Submit a Complaint
You may submit a complaint if it relates to:
- An AGSI-certified technician
- An applicant for AGSI certification
- An AGSI-certified organization
- Misuse of AGSI certification or logos
- Alleged professional conduct violations
- Concerns about AGSI administration
Matters We Cannot Investigate
AGSI does not investigate or resolve:
- Legal liability, negligence, or fault
- Code compliance or regulatory violations
- Fire safety determinations
- Insurance coverage or underwriting
- Contractual or pricing disputes
- Customer service issues unrelated to certification
How to Submit a Complaint
Use the form below to submit a complaint electronically. This method helps ensure we receive all necessary information and allows for efficient review.
Important: Please do not include sensitive personal information beyond what is necessary to describe the concern.
You may also submit a complaint by email. Please include your name, the name of the technician/organization, a brief description, and relevant dates.
complaints@agsinstitute.orgIncomplete submissions may limit AGSI’s ability to review the matter.
What Happens Next
Receipt & Review
All complaints are logged and reviewed to determine whether they fall within AGSI’s certification authority.
Evaluation
If in scope, AGSI may review certification records, request information, or evaluate requirement compliance.
Outcome
Possible outcomes range from no action required, advisory notices, corrective action, to suspension/revocation.
Confidentiality & Process Limitations
Complaint records are handled confidentially and access is restricted. AGSI does not disclose investigative details or disciplinary outcomes publicly. Complainants may be notified when a complaint is closed, but specific findings may not be shared.
Important Notice
AGSI certification is an independent assessment of professional competence. The complaint process does not determine legal responsibility, regulatory compliance, or safety outcomes. All technicians and service providers remain responsible for compliance with applicable laws, manufacturer instructions, and local requirements.
Appeals: Certified individuals subject to an adverse decision may appeal under AGSI’s appeals procedures.
Need Help Deciding?
If you are unsure whether your concern falls within AGSI’s certification authority, you may contact us before submitting.
complaints@agsinstitute.org