Complaints

AGSI takes complaints about the certification process seriously—eligibility, exam administration, credential listings, and related public information.

What to include

Send your name and contact email, the candidate or credential name at issue (if any), what happened and when, and what outcome you are seeking. Do not send live exam item content.

How decisions work

Routine auto-issue follows published passing-score policy. Exceptions, related-body cases, and non-score grants escalate to a named human decision-maker. Complaint reviews follow the same human-escalation shape— AGSI does not invent ad-hoc scores to close a dispute.

Where to start

Email the address listed on /about with subject line “Certification complaint,” or use your account support channel if you are a candidate. For verification checks, use /verify.